Frequently asked questions

PROXYMO by Global Care Partners is an activity dedicated to the coordination, orientation and support of care pathways, in particular between East Africa and Belgium. This activity is operated by Global Care Partners SRL and presented under its own brand identity in order to be more readable for patients, families and partners.

No. PROXYMO is not a separate legal entity. It is a service brand operated by Global Care Partners SRL.

Our role is to help clarify a situation, direct it to the relevant interlocutors, coordinate certain stages of the journey and support better continuity. We do not carry out medical acts ourselves and we do not replace healthcare professionals.

Support begins with an initial exchange aimed at understanding the situation, the context, the needs and, where relevant, the level of urgency. This exchange makes it possible to determine the most suitable form of orientation or coordination.

It depends on the situation. When useful, we may ask you for certain medical or administrative documents, such as reports, examination results, imaging or prescriptions, in order to better understand the need and to prepare the orientation under good conditions.

We endeavour to provide an initial response within 24 to 48 hours, depending on the nature of the request and the information provided.

We can help to organise teleconsultations or second opinions when this is relevant to the journey being considered, in particular for initial orientation, clarification or an additional opinion.

Yes. PROXYMO can act as a coordination activity to prepare, structure and smooth certain stages of a care pathway in Belgium, when this is among the options considered for the situation.

Depending on needs, we can help you identify accommodation suited to the length of the stay, the medical situation and the budget, near the relevant facilities. Accommodation costs, however, remain your responsibility and are paid directly to the provider, with no commission from us.

A significant part of our work takes place remotely, in particular for exchanges, analysis, orientation and coordination. But depending on the situation, support may also include a more concrete dimension, for example during certain stages of the journey in Belgium, while respecting the role of each party involved.

When the situation warrants it, it is possible to organise human support to help better understand medical exchanges, prepare questions and clarify certain points, without interfering with the doctors’ clinical decisions.

In certain cases and through Global Care Partners, nursing or care-assistant support may be organised during a stay in Belgium or after a hospitalisation, depending on the needs, the feasibility and the appropriate framework. These interventions do not replace hospital care or medical decisions, and are examined on a case-by-case basis.

In certain strictly regulated situations, the sending of medication from Belgium may be arranged through the competent channels and partners, on a valid medical prescription and in compliance with applicable rules. Not all medication can be sent; this possibility is therefore assessed on a case-by-case basis.

No. Medical acts, diagnoses, prescriptions and clinical decisions are exclusively the responsibility of the competent professionals and institutions. PROXYMO acts as a coordination and support activity.

No. Visa applications, the purchase of plane tickets and official procedures remain your responsibility. We can help you to better understand certain steps and to prepare a journey, but we do not substitute ourselves for the authorities or the providers competent for those procedures.

No. The address provided is the registered office. It is not a place open to the public; support takes place remotely, in the field or in suitable settings depending on the situation.

You can reach us by phone at +32 487 73 99 62 or by email at info@proxymo-care.com.

Our registered office is located at 9 Rue Audrey Hepburn, 1090 Jette — Brussels, Belgium.

No. This address is the registered office of the activity and is not a place open to the public.