Examples of supported situations

Every care journey is unique. The examples below are inspired by real situations, but deliberately anonymised and simplified. They are intended to show concretely how PROXYMO can act at different moments of a journey between East Africa and Belgium, without promising an identical approach for everyone.

A patient requiring specialised surgery in Belgium

A woman in her forties, living in East Africa, presents a cardiac condition requiring specialised care that is difficult to access locally. Her family wishes to explore the possibility of an intervention in Belgium but does not know where to start or how to organise the journey.

How PROXYMO intervenes:

review of the available medical documents and clarification of the useful information;
orientation towards relevant Belgian interlocutors for an assessment of the file;
preparation of the key stages: consultations, examinations, practical organisation of the stay;
help in identifying accommodation near the hospital, with costs paid directly by the family;
coordination of certain exchanges during the stay in order to better understand the steps and the proposed next steps;
support for continuity after the intervention, during the phase of gradual return home and remote follow-up, in liaison with the professionals involved.

What this example illustrates:

The need for structured coordination before, during and after a medical stay in Belgium, combining preparation, human support and continuity of follow-up.

A second opinion without leaving the country of residence

A man in his fifties, followed locally for a chronic condition, has questions about the proposed treatment and is hesitating between several options. His family wishes to benefit from the perspective of a specialist in Belgium, but travel is not possible in the immediate term.

How PROXYMO intervenes:

gathering of the necessary information: reports, examinations, current prescriptions;
review of the file to identify the points to clarify and the specialty concerned;
organisation of a teleconsultation or a second opinion with a suitable specialist, when this is possible within the planned framework;
help with understanding the recommendations and formulating the questions to be asked;
coordination, if necessary, with the local doctor to facilitate the continuity of follow-up on site.

What this example illustrates:

That it is possible, in some cases, to obtain an additional opinion from Belgium without travel, by relying on a carefully prepared teleconsultation or second opinion.

A diaspora family supporting a loved one from a distance

A family living in Europe wishes to support an elderly parent who has remained in East Africa and is faced with a succession of consultations and examinations without an overall view. The distance makes coordination difficult and creates a great deal of stress for everyone.

How PROXYMO intervenes:

first exchange to understand the situation, each person’s role and the difficulties encountered;
structuring of the information: who is involved, where, for what purpose, which steps have already been taken;
clarification of the priorities and possible options, taking the local context into account;
coordination of certain key exchanges, for example to prepare an important consultation or an additional opinion;
if necessary, setting up of more sustained support for a defined period, with regular contact points to avoid breaks.

What this example illustrates:

The need for a readable framework when a family at a distance tries to coordinate a journey without being on site, and the role of PROXYMO in reducing confusion and mental load.

Organising what follows after a hospital stay in Belgium

After a hospitalisation in Belgium for a scheduled intervention, a patient must return to their country of residence. The family is concerned about the continuity of follow-up, treatment adjustments and the links to be maintained with the Belgian teams.

How PROXYMO intervenes:

support in understanding the instructions and the follow-up plan communicated before discharge;
coordination, when useful, of exchanges between the Belgian parties and the local professionals in order to facilitate the transition;
possible organisation of remote exchanges after the return, depending on the context and the applicable rules;
help in structuring the appointments, examinations or adjustments to be planned in the country of residence.

What this example illustrates:

The importance of continuity after an important stage of the journey, in particular when a return to another country is planned.

Important

The examples presented on this page are illustrations. They do not describe identifiable cases and do not constitute a promise of identical care for every situation. Each accompaniment is examined on a case-by-case basis, according to the medical, family and geographical context and the actual possibilities of coordination.