Privacy policy

The data controller is:

• Global Care Partners SRL
• Address: 9 Rue Audrey Hepburn, 1090 Jette — Brussels, Belgium
• Phone: +32 487 73 99 62
• Email: info@proxymo-care.com

PROXYMO by Global Care Partners is a service brand operated by Global Care Partners SRL and is not a separate legal entity.

When you use the site or contact us, we may need to collect certain personal data, in particular:

• your first and last name;
• your email address;
• your phone number;
• your country;
• the subject of your request;
• the content of the message you send us;
• as well as, more generally, any information you choose to communicate through the contact form or by email.

In some situations, you may also spontaneously share information relating to a health situation as part of a request for orientation or support. Such information is processed only to the extent necessary to analyse your request and with particular attention to confidentiality.

Your data may be processed for the following purposes:

• to respond to your contact requests;
• to analyse your request for orientation or support;
• to follow up on your request;
• to organise the relevant exchanges related to a request sent through the site;
• to improve the operation, security and usability of the site;
• to comply with our legal, administrative and organisational obligations.

Depending on the case, the processing of your data is based on one or more of the following legal grounds:

• your consent, when this is required;
• the performance of pre-contractual measures taken at your request;
• our legitimate interest in handling requests, organising our activity and securing the site;
• compliance with applicable legal obligations.

Some information requested in the forms is necessary in order to understand your need and to respond usefully. If you do not provide certain essential data, we may not be able to process your request correctly.

Your data is processed confidentially. It is accessible only to the persons or providers who need to know it in the context of their functions and only to the extent necessary.

Depending on the need, this may include:

• the persons in charge of handling requests within Global Care Partners SRL;
• certain technical providers related to the hosting, maintenance or operation of the site;
• certain partners or interlocutors concerned by your request, when this is necessary and appropriate;
• the competent authorities, when the law requires it.

Personal data is not kept for longer than is necessary in light of the purposes for which it is processed.

In practice:

• contact data is kept for the time useful to process and follow up the request;
• certain data may be kept for longer when required by a legal, administrative or evidentiary obligation.

We implement appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration or unauthorised disclosure.

Despite these efforts, no electronic transmission or storage system can guarantee absolute security.

In accordance with the applicable regulations, you may, under the conditions provided for by the GDPR, exercise the following rights:

• right of access;
• right of rectification;
• right to erasure;
• right to restriction of processing;
• right to object;
• right to portability, where this right applies;
• right to withdraw your consent at any time, where the processing is based on it.

To exercise your rights, you can contact us at the following address: info@proxymo-care.com.

We may ask you for reasonable proof of identity if this is necessary to secure the handling of your request.

If you consider that the processing of your personal data does not comply with the applicable regulations, you may lodge a complaint with the competent supervisory authority. For Belgium, this is the Data Protection Authority.

The site may use cookies or similar technologies. To learn more about how they work and the choices available to you, please consult our Cookies policy.

This privacy policy may be modified in order to take into account legal, technical or organisational developments. The version published on the site is the one that applies as at the date of consultation.

For any question concerning this policy or the processing of your data, you may contact us directly.